Shipping Policy

 

Last updated: 20th July 2026

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Shipping Overview

 

Thank you for purchasing a Makinarium Studio Edition collectible.

 

All Makinarium Studio Edition products are carefully inspected, packed and dispatched from the United Kingdom.

 

As these are limited-edition collectibles, many products are sold as pre-orders. Please refer to the product page for the estimated dispatch date before placing your order.

 

Shipping Destinations

We currently ship to the following destinations:

• United Kingdom

• European Union (all EU member states)

• United States of America

We do not currently offer shipping to any other countries or territories.

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Pre‑Orders

Where a product is advertised as a pre‑order, payment is taken in full at the time of purchase to reserve your allocated unit.

Estimated dispatch dates are shown on each product page. These dates are estimates only and may change due to manufacturing schedules, quality control processes, supplier delays, or circumstances beyond our reasonable control. If any significant delays occur, we will notify customers by email.

If your order contains both pre‑order and in‑stock items, your entire order may be held until all items are available for dispatch unless otherwise stated.

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Dispatch Times

Once your order is ready for dispatch, we aim to ship within 3–5 business days.

You will receive a shipping confirmation email once your order has been dispatched.

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Delivery Estimates

Estimated delivery times after dispatch are:

• United Kingdom: 1–3 business days

• European Union: 5–10 business days

• United States: 5–10 business days

Delivery times are estimates only and are not guaranteed.

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Shipping Charges

Shipping costs are calculated at checkout based on your delivery destination.

Shipping charges include packaging, handling, courier services, and current courier fuel surcharges. These fuel‑related fees are now fully incorporated into our shipping rates and are not collected separately at the point of import or delivery.

Shipping charges do not include any import duties, customs charges, or local taxes that may apply in your destination country.

 

Delivered Duty Unpaid (DDU) – International Orders

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that import duties, customs clearance fees, VAT or sales taxes, and any brokerage or handling fees charged by your country are not included in your purchase price or shipping fee.

These charges, if applicable, are the responsibility of the customer and must be paid before your parcel can be released by your local customs authority or courier. We are unable to estimate or guarantee what charges may apply, as customs regulations vary between countries. 

If you are unsure, we recommend checking with your local customs authority before placing an order.

Failure to pay customs charges may result in the parcel being returned to us or abandoned by the carrier. Shipping fees are non‑refundable in these circumstances.

International shipments may occasionally be delayed due to customs inspections. These delays are outside of our control and are not considered lost shipments.

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Fuel Surcharge

Courier fuel surcharges are now integrated directly into our postage, packaging, and shipping costs. This means the shipping rate shown at checkout already includes all applicable fuel‑related fees applied by our delivery partners. Fuel surcharges are no longer collected separately by customs or couriers and are fully accounted for within the shipping charge you pay at checkout.

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Customs, Import Duties & Taxes (DDU)

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.

This means the following charges are not included in your purchase price or shipping fee:

• Import duties

• Customs clearance fees

• VAT or sales taxes charged by your country

• Brokerage or handling fees

These charges, if applicable, are the responsibility of the customer and must be paid before your parcel can be released by your local customs authority or courier.

As customs regulations vary between countries, we are unable to estimate or guarantee what charges may apply. We recommend checking with your local customs authority before placing an order if you are unsure.

Failure to pay customs charges may result in the parcel being returned to us or abandoned by the carrier.

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Customs Delays

International shipments may occasionally be delayed due to customs inspections. These delays are outside of our control and are not considered lost shipments.

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Tracking

Once dispatched, you will receive:

• A shipment confirmation email

• Your tracking number

• A link to track your order online

Please allow up to 24 hours for tracking information to become active.

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Address Accuracy

Customers are responsible for ensuring that their shipping address is accurate and complete before placing an order.

We are unable to guarantee changes to shipping addresses once an order has been processed.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges before being resent. This is the customers responsibility. 

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Failed Deliveries

If delivery cannot be completed due to:

• incorrect address information

• failure to collect the parcel

• refusal to pay customs charges

• refusal of delivery

the parcel may be returned to us. Where possible, we will contact you to arrange redelivery. Additional shipping charges may apply. We will not be responsible for incorrect adddresses or changes of address. 

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Lost or Damaged Shipments

If your parcel arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photographs of the packaging on day of delivery

• Photographs of the damage on day of delivery

If your parcel appears lost in transit, please contact us as soon as possible. We will work with the courier to investigate.

 

Shipping Restrictions

We reserve the right to cancel and refund any order where:

• shipping restrictions prevent delivery

• export regulations prohibit shipment

• sanctions or legal requirements apply

• we are unable to deliver safely or lawfully

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Contact

If you have any questions regarding shipping or delivery, please contact us before placing your order.

 

Email: sales@makinariumstudioedition.co.uk

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Refund & Returns Policy

 

Last Updated: 20th July 2026

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Each MAKINARIUM STUDIO EDITION piece is produced in strictly limited edition production runs. Every collectible is individually numbered and permanently assigned to its owner as part of a controlled, finite release. This numbering forms part of the product’s identity, authenticity, and traceability within our production records.

By completing your purchase, you acknowledge that you have read and agree to this Refund & Returns Policy and our Terms & Conditions. 

Please review this policy carefully before placing your order.

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1. Edition Number Allocation

 

Every Makinarium Studio Edition product is individually numbered as part of a strictly limited release.

When your order is placed, a unique edition number is permanently allocated and reserved exclusively for you. This number forms part of the product’s identity and authenticity and is recorded within our production system. It may appear on the product, its presentation packaging, certificate of authenticity, personalised digital profile of ownership, and other accompanying materials.

Once allocated, an edition number is removed from the available inventory and cannot ordinarily be reassigned without compromising the integrity of the limited release.

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Because each numbered piece is produced within a controlled, limited run and linked specifically to your order, and because we generate a personalised digital ownership certificate and create a unique digital profile for your edition, the product is considered made for you once allocation and personalisation begin. 

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This may affect statutory cancellation rights under UK, EU, and U.S. consumer protection law.

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2. Order Cancellation

 

You may request to cancel your order within 48 hours of purchase, provided that your limited edition number has not yet been allocated along with your personalised digital ownership profile and the certificate has not been generated.
Once your payment has been accepted and your limited edition number has been allocated, cancellation requests may not be accepted except where required by applicable consumer protection law. Nothing in this policy limits or excludes any statutory rights you may have.
Under UK and EU consumer law, customers ordinarily have a 14‑day right to cancel online purchases. However, this right does not apply to goods that are made to the consumer’s specifications or clearly personalised. Each collectible is individually numbered, reserved exclusively for your order, and produced as part of a strictly limited run. Because your edition number is uniquely assigned to you and cannot be reassigned without compromising the integrity of the release, cancellation rights may be limited once allocation has taken place.
This does not affect your rights if the product is defective, unsafe, or not as described.

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3. Pre‑Orders

 

Some MAKINARIUM STUDIO EDITION  products are offered as pre‑orders before manufacturing is complete.

Estimated dispatch dates are provided as guidance only and may change due to manufacturing, quality control, supplier availability, customs requirements, or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will notify affected customers as soon as reasonably practicable. Where delays become substantial, we will provide appropriate options in accordance with applicable consumer law.

 

4. Limited Edition Products

 

Each MAKINARIUM STUDIO EDITION release is manufactured in strictly limited quantities.

Limited edition status does not affect your statutory consumer rights. If your product is faulty, damaged, or not as described, we will repair, replace, or refund the item where required by law.

If a safety‑related defect is identified, we will take all actions required under applicable product safety legislation, including repair, replacement, refund, or other corrective measures.

 

5. Change‑of‑Mind Returns

 

Because our products are personalised specifically for customer orders, produced in strictly limited, individually numbered runs, and include a personalised digital ownership certificate linked uniquely to your allocated edition, we generally do not accept returns due solely to:

• change of mind

• accidental purchases

• ordering the wrong item

• no longer wanting the item 

Please ensure you have reviewed all product information before placing your order.
This section applies only to change‑of‑mind situations. It does not limit your rights relating to defective, unsafe, or misdescribed products under UK, EU, or U.S. consumer protection law.

 

6. Damaged on Arrival

 

Please inspect your order as soon as it arrives.

If your order has been significantly damaged during transit, please contact us within 7 days of delivery and include:

• your order number

• photographs of the product

• photographs of the internal packaging

• photographs of the outer shipping box

• photographs of any visible damage

We will offer a solution depending on the circumstances.

Remedies for defective or damaged products will always be provided in accordance with applicable consumer protection legislation, including the UK Consumer Rights Act 2015, EU consumer law, and relevant U.S. state consumer protection statutes.

 

7. Faulty Products

 

Every MAKINARIUM STUDIO EDITION product undergoes inspection before dispatch.

If you believe your product has developed a manufacturing fault, please contact us as soon as reasonably possible.

Depending on the nature of the issue, we may:

• repair the product

• replace the product (subject to availability)

• provide a refund

Normal wear, accidental damage, misuse, unauthorised modifications, improper storage, or failure to follow supplied care instructions are not considered manufacturing defects.

Remedies for defective products will always be provided in accordance with applicable consumer protection legislation.

 

8. Limited Edition Replacements

 

Because MAKINARIUM STUDIO EDITION products are individually numbered and produced in limited quantities, replacement stock may not always be available.

Where an identical replacement cannot reasonably be provided, we may instead:

• repair the original product

• replace the affected component while preserving the edition identity where possible

• provide another remedy available under applicable consumer protection law

Where a replacement cannot be provided due to the limited nature of the edition, we will offer an alternative remedy required under applicable consumer law, which may include repair, partial refund, or full refund depending on the circumstances.

 

9. Return Authorisation

 

Please do not return any item without contacting us first. Unauthorised returns may delay processing and may not be accepted.

Where a return has been approved, we will provide full return instructions. Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transit.

 

10. Refund Processing

 

Approved refunds will be issued using the original payment method whenever possible.

Please allow up to 14 days from receipt of the returned product (where applicable) for your refund to be processed.

 

11. Shipping Costs

 

Original shipping charges are generally non‑refundable unless:

• the product is faulty

• the product was incorrectly supplied

• we are required to refund shipping costs under applicable law

Return shipping costs will be handled in accordance with applicable consumer legislation.

 

12. Contact Us

 

If you have any questions regarding returns, refunds, or your order, please contact us via email: sales@makinariumstudioedition.co.uk

Please include your order number whenever possible to help us assist you more quickly.

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