PRIVACY POLICY

Last Updated: 20 July 2026

This Privacy Policy explains how Makinarium UK Ltd, trading as Makinarium Studio Edition ("Makinarium", "we", "us" or "our"), collects, uses, stores and protects your personal information when you visit our website, purchase our products or otherwise interact with us.

We are committed to protecting your privacy and processing your personal information fairly, lawfully and transparently in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

Makinarium UK Ltd

Registered in England and Wales.

Email: sales@makinariumstudioedition.co.uk

Registered Office: N Block - Rooms 111-112, Pinewood Studios, Pinewood Road, Iver Heath, Buckinghamshire, SL0 0NH, United Kingdom.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

Identity Information

Name
Billing address
Delivery address
Company name (where applicable)

Contact Information

Email address
Telephone number

Order Information

Products purchased
Order history
Payment status
Delivery information
Customer service enquiries

Payment Information

Payments are processed securely by our third-party payment providers.

We do not store your full payment card details.

Technical Information

When you visit our website we may collect:

IP address
Browser type
Device information
Operating system
Time zone
Website usage data
Cookie information (where consent has been provided)

Marketing Preferences

If you choose to receive marketing communications, we record:

Email subscription preferences
Consent history
Marketing interactions

3. How We Use Your Information

We use your personal information to:

Process orders
Deliver products
Manage pre-orders
Provide customer support
Prevent fraud
Verify transactions
Improve our website
Respond to enquiries
Send order confirmations
Send shipping updates
Process refunds
Comply with legal obligations

Where you have given consent, we may also send newsletters, product announcements and promotional emails.

You may unsubscribe at any time.

4. Legal Basis for Processing

We process personal information where:

it is necessary to fulfil a contract with you;
we have your consent;
we have a legitimate business interest;
we are required to comply with legal obligations.

5. Sharing Your Information

We only share information where necessary.

This may include:

Wix (website hosting)
Payment processors
Shipping and fulfilment partners
Delivery couriers
Customer service providers
IT service providers
Professional advisers
Legal and regulatory authorities where required

We never sell your personal information.

6. International Transfers

As we sell products internationally, your information may be processed outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate safeguards to protect it, including the use of contractual protections where required.

7. Marketing

We only send marketing communications where:

you have asked to receive them;
you have provided consent where required; or
we are otherwise permitted to do so under applicable law.

You can unsubscribe at any time by:

clicking the unsubscribe link in any email; or
contacting us directly.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to operate.

Analytics, advertising and similar non-essential cookies are only used where you have provided the required consent.

Further information can be found in our Cookie Policy.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary.

Retention periods vary depending on the purpose of processing, legal obligations and accounting requirements.

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Depending on your location, you may have rights including:

access to your personal information;
correction of inaccurate information;
deletion of personal information;
restriction of processing;
objection to processing;
data portability;
withdrawal of consent where processing is based on consent.

Requests can be made using the contact details above.

We may need to verify your identity before responding.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.

No online system can be guaranteed to be completely secure, but we continually review and improve our security practices.

12. Children's Privacy

Our website and products are intended for adults and collectors.

We do not knowingly collect personal information from children under the age of 13 without appropriate legal authority.

If we become aware that personal information has been collected from a child unlawfully, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

You should review the privacy policies of those websites before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website, together with the updated revision date shown at the top of this page.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact: