SHIPPING & DELIVERY POLICY

Last Updated: July 2026

Shipping Overview

Thank you for purchasing a Makinarium Studio Edition collectible.

All Makinarium Studio Edition products are carefully inspected, packed and dispatched from the United Kingdom.

As these are limited-edition collectibles, many products are sold as pre-orders.

Please refer to the relevant product page for the estimated dispatch date before placing your order.

Shipping Destinations

We currently ship to:

United Kingdom
European Union (all EU member states)
United States of America

We do not currently offer shipping to any other countries or territories.

Pre-Orders

Where a product is advertised as a pre-order, payment is taken in full at the time of purchase to reserve your allocated unit. Estimated dispatch dates are shown on each product page.

These dates are estimates only and may change due to manufacturing schedules, quality control processes, supplier delays or circumstances beyond our reasonable control.

If a significant delay occurs, we will notify affected customers by email.

If your order contains both pre-order and in-stock items, your entire order may be held until all items are available for dispatch, unless otherwise stated.

Dispatch Times

Once your order is ready for dispatch, we aim to ship it within **3–5 business days**.

You will receive a shipping confirmation email once your order has been dispatched.

Delivery Estimates

Estimated delivery times after dispatch are:

United Kingdom:** 1–3 business days
European Union:** 5–10 business days
United States:** 5–10 business days

Delivery times are estimates only and are not guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery destination.

Shipping charges include packaging, handling, courier services and applicable courier fuel surcharges.

Fuel-related fees charged by our delivery partners are incorporated into the shipping rate shown at checkout and are not collected separately as a fuel surcharge at the point of delivery.

Shipping charges do not include import duties, customs charges, VAT, sales taxes or other local charges that may apply in your destination country.

International Orders – Customs, Duties & Taxes (DDU)All international orders are shipped on a **Delivered Duty Unpaid (DDU)** basis.

This means that the following charges are **not included** in your purchase price or shipping fee:

Import duties* Customs clearance fees
VAT or sales taxes charged by your country
Brokerage or handling fees

Where applicable, these charges are the responsibility of the customer and must be paid before your parcel can be released by your local customs authority or courier.

Customs regulations and charges vary between countries, so we are unable to estimate or guarantee the amount you may be required to pay.

If you are unsure about potential charges, we recommend checking with your local customs authority before placing an order.

Failure to pay customs charges may result in the parcel being returned to us or abandoned by the carrier. Shipping fees are non-refundable in these circumstances.

Customs Delays

International shipments may occasionally be delayed due to customs inspections or clearance procedures.

These delays are outside our control and are not considered lost shipments.

Tracking

Once your order has been dispatched, you will receive:

A shipment confirmation email
Your tracking number
A link to track your order online

Please allow up to **24 hours** for tracking information to become active.

Address Accuracy

Customers are responsible for ensuring that their shipping address is accurate and complete before placing an order.

We cannot guarantee that changes can be made to a shipping address once an order has been processed.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before being resent.

We are not responsible for delivery issues resulting from incorrect address information supplied when placing an order or from address changes that we are unable to process after an order has been placed.

Failed Deliveries

If delivery cannot be completed due to:

Incorrect or incomplete address information
Failure to collect the parcel
Refusal to pay applicable customs charges
Refusal of delivery

- the parcel may be returned to us

Where possible, we will contact you to arrange redelivery. Additional shipping charges may apply.

Lost or Damaged Shipments

If your parcel arrives damaged, please contact us within **7 days of delivery** and provide:* Your order number* Photographs of the packaging taken on the day of delivery* Photographs clearly showing the damage on the day of delivery

If your parcel appears to have been lost in transit, please contact us as soon as possible. We will work with the courier to investigate.

Shipping Restrictions

We reserve the right to cancel and refund an order where:

Shipping restrictions prevent delivery
Export regulations prohibit shipment
Sanctions or other legal requirements apply
We are unable to deliver the order safely or lawfully

If you have any questions regarding shipping or delivery, please contact us before placing your order.

Email: sales@makinariumstudioedition.com